This sub-series consists of subject files that pertain to the implementation and marketing of various services offered on CN/constituent railway passenger trains. Examples include working agreements for Grand Trunk Western Dining Car Cooks, Waiters and Porters (late 1950s); rationalization and implementation plans for transcontinental and inter-city commuter services (1970s); CN standards for lunch and other services offered in buffet lounge, club and galley cars; standards for china, Christmas place mats, linen, etc., used by Customer and Catering Services; memos re: the provision of public radio telephone service (mid-1960s); multi-lingual menus for use on immigrant trains (1962); notices re: the diminishment of customer services offered on trains during the late 1960s/early 1970s; Passenger Marketing regional re-organization plans (1977); annual staff meetings (1967-1970) and surveys re: the effect of Bill C-120 (Status of the Official Languages of Canada) on CN's passenger services (1969).
Additional subjects include the Turbo Train, Via Rail, tourist literature, and clubs and associations.
Volume 16376 contains miscellaneous records including material on the credit card system, rail travel promotional agency, and currency exchange, ca. 1950s-1960s.
Volumes 16395-16396; 13398-16399 contain employee files ca. 1960s-1973, by last name.
Volume 16401 contains miscellaneous administrative records relating to employees.
Volume 16402 contains records relating to reservations and vouchers, as well as records relating to European locations as well as customer comments, ca. 1960s
Volume 16403 contains records relating to various railway associations, and a file on Canada Railway News (later known as Cara Foods Ltd). There is also a file relating to gift certificates for travel on CN, ca. 1950s-1960s.
Volumes 16397; 16404-405; 16407; 16634-16656; 16708-16709; 16748-16749; 16751-16755; 16757; 16668; 16771--16791 contain numerous records relating to various subsets of the Passenger Services department, dating roughly from the 1940s to the 1970s. Some highlights include:
Volume 16645: Car Retirement and Sceneramic Cars
Volume 16646: Purchase and rental of cars
Volume 16647: Rail Diesel Budd Cars
Volume 16648-49: Recognized Travel Agents in Ontario and Quebec, Newfoundland,
Volume 16650 and 52-53: Station closure in Quebec and Ontario
Volume 16651: media research and policies relating to immigrants
Volume 16654: Centennial Train Planning
Volume 16655: Line Abandonment
Volume 16656: Sleeping car, disciplinary measures, employee schedules, training program
Volume 16657: Sleeping and Buffet car department - records relating to Pullman Company Cars leased to CN that were taken over by CN in 1959; ca. 1949-1961
Volume 16668: Operational records relating to visual redesign of corporate logo, Ottawa terminals planning, line abandonment, comparative sales statements, ca. 1960-1969.
Volume 16771: Marketing material for fares, information on provincial travel bureaus, promotional material for Jasper Park Lodge, and records (including promotional brochures) relating to Hertz and Tilden rental car agencies, ca. 1954-1965.
Volume 16772: Marketing material relating to Red, White, and Blue fares produced by the McConnell Eastman advertising agency.
Volume 16773: Records relating to the sale of alcohol, the purchase of meat, bread, and rolls, and also bacteriological reports, 1960s-1975
Volume 16774: Inspection reports from the Mechanical department for locomotives and rolling stock, and purchase records for Grand Trunk Western cars and dining cars, 1968-1975.
Volume 16775: Records relating to the planning of the itinerary of the royal tour of Manitoba to be held in June 1971; 1970-1971; also records relating to state visits and security at central station in Montreal, 1967.
Volume 16776: Records relating to the printing and distribution of train schedules and employee timetables in Canada and in international locations, 1950s-1973.
Volume 16777: Records on the distribution and printing of various timetable inserts, such as employee lists, system maps, commuter folders, outside organizations, and headquarters distribution lists, 1958-1973; also some files relating to the official bilingualism act, 1967-1969.
Volume 16778: Includes records relating to the Bilingualism Act and the response to it from CN, 1967-1970.
Volume 16779: Includes records relating to the Canadian National Recreation Association, including booklets, newsletters, notices, memos, correspondence, and information about the CNRA memorial library at CN Headquarters, 1957-1966.
Volume 16780: Includes records relating to the training of sleeping car porters (with attendance lists and instruction booklet by Pullman), 1955-1967.
Volume 16781: Includes records and notices indicating when porters were having meals (1943-1962), notice boards, menus, and other signs relating to the locations of dining cars and meals (some bilingual), and menus in cafeteria cars, 1943-1971.
Volume 16782: Includes agreements and contracts relating to services by the Canadian Railway News Company (later CARA) on CN trains and in other facilities, ca. 1960-1967
Volume 16783: Includes samples of paperware, cutlery sets, doilies, place mats, foil wrappers, and bolts from chairs. Also records on designs for hostesses uniforms on Turbo Train, ca. 1961-1975
Volume 16784: Includes accounting records for Turbo Train and Turbo Train service standards, 1968-1970.
Volume 16785: Includes VIA/CN western Canada tariffs booklet, 1976 and service instructions for conductors, porters, and lounge car attendants
Volume 16786: Includes magazine subscriptions and publication lists for display on trains and meal coupons showing different meal types available, ca. 1950s-1960s.
Volume 16787: Includes passenger car diagrams. ca. 1960s.
Volume 16788: Includes records on the purchase and rental of Hawker-Siddley equipment, 1967-1974
Volume 16789: Includes records on modifications and retirement of passenger cars, and material relating to the Port Aux Basques North Sydney steamer, 1950-1974.
Volume 16790: Includes records on employee injuries and cleaning of passenger cars, 1966-1974.
Volume 16791: Includes records on employee appearance standards and uniform and badge requirements., 1967-1973.
There are some photographs, drawings, maps, menus, posters, and objects interfiled.
