Collection search - Consumer Complaints

Record information – Brief

1

Consumer Complaints

Item number (ISN):

562717

Hierarchical level:

Item (Accession level)

Item number (ISN):

562717

Type of material:

Sound recordings

Found in:

Archives / Film, Video and Sound

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Record information – Details

Fonds/collection:

CANADA. AGRICULTURE CANADA

Accession:

1978-0095

Media:

Sound

Release date:

1974-04 ?

Production company:

Information Services of Agriculture Canada

Production credit:

reporter, Barbara Haire

Description:

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It is entirely possible that at some point in our lives all of us will end up buying some food item which we find unsatisfactory. When this happens it's wise to be prepared and know how to make a complaint. Reputable manufacturers and retailers want your business and therefore try to make sure that their products maintain a high quality. However errors do occur. When you do have a legitimate complaint to make, the first step is to either return the product to the store or else send a letter to the manufacturer. Most complaints can be settled very quickly by returning the defective goods to the supermarket where they were purchased. If it isn't possible to take along the product itself make sure that you have the code number that was marked on the container. On canned goods for example the code will be stamped in the metal at one end of the tin. If you decide to write the manufacturer, he also will be better able to help you if the code is enclosed. A letter of complaint sent to a manufacturer should be short and to the point. State the product name, where it was bought, the code on the container and the problem. Finish the letter by asking what the company will do to help you and be sure to include a return address. If you are unable to receive satisfaction from either the retailer or manufacturer the next step is to contact the nearest Agriculture Canada representative, if the product was Canada graded or inspected. Otherwise contact the nearest Consumer and Corporate Affairs office. <1mn 39s>

Language:

English

Notes:

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1. Description based on script.

Detailed holdings information:

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Vault ISN:

935980

Format:

SOUND

Location number:

1978-0095/1013

Number of items:

1

Kind of sound:

R/R

Made from:

DEPOSIT

Status:

ORIG
Ordering and viewing options

Conditions of access:

Open

GENCAT identity number:

GAD 0FD063

Restrictions on consultation:

~No Restrictions / Pas de restrictions

Reproduction access:

With written permission of Copyright Owner / Avec la permission écrite du détenteur des droits d'auteur

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