Collection search - A Soft Answer

Record information – Brief

1

A Soft Answer

Item number (ISN):

555943

Series title:

Customer Contacts: How to Win More Friends for Yourself and Your Company

Hierarchical level:

Item (Accession level)

Date:

1960/1969

Item number (ISN):

555943

Type of material:

Moving images

Found in:

Archives / Film, Video and Sound

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Record information – Details

Fonds/collection:

SEARS CANADA FONDS / FONDS SEARS CANADA

Accession:

2018-00316-X

Media:

Film

Part:

1 of 1

Production date:

1960/1969

Release date:

1960/1969

Production company:

Cleveland B. Chase Co. Inc.

Description:

A training tool highlighting the importance of helping customers with grievances and complaints as gently as possible. It offers tips and suggestions on how best to handle the situation, including giving customers immediate, undivided, and sympathetic attention, and trying to handle their problems as much as possible. <11mn>

Language:

English

Technique:

FILMSTRIP

Detailed holdings information:

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Vault ISN:

928822

Format:

FILM

Location number:

43295AV

Number of items:

1

Kind of sound:

SIL

Technical description:

POS

Max. shrinkage:

0.6%

Made from:

DEPOSIT

Status:

MASTER

Vault ISN:

928827

Format:

SOUND

Location number:

43300AV

Vault code:

GAT

Number of items:

1

Kind of sound:

DISC

Stock:

VINYL

Made from:

DEPOSIT

Status:

ORIG

Vault ISN:

929241

Format:

SOUND

Location number:

555943-43300AV.WAV

Number of items:

1

Kind of sound:

BWF

Made from:

43300AV

Status:

MASTER
Ordering and viewing options

Conditions of access:

to be determined

Restrictions on consultation:

To be Determined / À déterminer

Copyright status:

Under copyright.

Copyright owner:

Cleveland B. Chase Co. Inc.

Reproduction access:

To be Determined / À déterminer

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