Collection search - A Soft Answer
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Record information – Brief A Soft Answer
Series title:Customer Contacts: How to Win More Friends for Yourself and Your CompanyHierarchical level:Item (Accession level)Date:1960/1969Item number (ISN):555943Type of material:Moving imagesFound in:Archives / Film, Video and Sound -
Record information – Details Fonds/collection:SEARS CANADA FONDS / FONDS SEARS CANADAAccession:2018-00316-XMedia:FilmPart:1 of 1Production date:1960/1969Release date:1960/1969Production company:Cleveland B. Chase Co. Inc.Description:A training tool highlighting the importance of helping customers with grievances and complaints as gently as possible. It offers tips and suggestions on how best to handle the situation, including giving customers immediate, undivided, and sympathetic attention, and trying to handle their problems as much as possible. <11mn>Language:EnglishTechnique:FILMSTRIPDetailed holdings information: -
Ordering and viewing options Conditions of access:to be determinedRestrictions on consultation:To be Determined / À déterminerCopyright status:Under copyright.Copyright owner:Cleveland B. Chase Co. Inc.Reproduction access:To be Determined / À déterminerYou can order materials in advance to be ready for you when you visit. You will need a user card to do this.
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